Sources & Methodology

This page explains how we build playbooks and how we decide what to publish.

1) Our methodology: “operational resilience”

We treat incidents as patterns—repeatable chains of events that can be interrupted by:

• clearer routines,
• better handoffs,
• consistent documentation,
• stronger exception discipline, and
• realistic contingency planning.

Our playbooks are designed to reduce chaos in four phases:

1. Detect: recognize the incident early
2. Stabilize: reduce harm and stop escalation
3. Document: create a clean, time-stamped record
4. Improve: update the process so the incident is less likely to repeat

2) How we structure playbooks

Most playbooks follow a consistent format:

• Trigger conditions: what “counts” as an incident and when to activate the playbook
• Immediate actions (0–15 minutes): stabilizing steps that reduce downside
• Notifications: who needs to know, and in what order
• Documentation checklist: what to capture (time, location, contacts, evidence)
• Operational decisions: reroute, reschedule, reassign, escalate
• Post-incident review: root cause questions and prevention actions

3) Sources we rely on

We prefer primary and authoritative sources, including:

• Government and regulatory guidance (when applicable)
• Industry associations and safety bodies
• Insurer and claims guidance (used cautiously; policy-specific)
• Reputable technical documentation for tools and standards
• Interviews with operators and practitioners (clearly framed as experience-based)

We avoid:

• anonymous claims without corroboration,
• sensationalized reporting without evidence,
• advice that encourages unsafe or non-compliant behavior.

4) Handling uncertainty

Some topics vary by:

• jurisdiction,
• customer contracts,
• carrier policies,
• insurance coverage, and
• equipment or cargo type.

When uncertainty is material, we:

• state assumptions,
• suggest what to confirm internally (policy/contract),
• avoid absolute language.

5) Benchmarks and numbers

If we publish metrics (rates, costs, frequencies), we:

• cite the source,
• explain the context and constraints,
• avoid implying universal applicability.

If we cannot support a number with a reliable source, we do not present it as a fact.

6) Expert input

For specialized topics, we may consult:

• safety managers,
• dispatch leaders,
• claims/insurance professionals,
• compliance practitioners,
• security specialists.

We do not present expert input as universal truth; we present it as informed practice, with scope.

7) Feedback loop

If you operate in trucking or supply chain and want to:

• share an incident pattern,
• contribute a checklist,
• suggest a missing playbook,
  we welcome it. Use the Contact page to reach us.